Help Scout logo

Help Scout

By Help Scout Team CRM

Read and answer customer support emails via Help Scout.

Available tools

Create Conversation

Create a new Help Scout conversation (support ticket).

Get Conversation

Get full details of a specific Help Scout conversation including all threads and messages.

List Conversations

List and filter Help Scout conversations. Supports filtering by mailbox, status, tag, assigned user, and search query.

List Customers

List or search Help Scout customers.

List Mailboxes

List all Help Scout mailboxes available to this account.

Reply to Conversation

Reply to a Help Scout conversation or add an internal note.

Search Conversations

Search Help Scout conversations using advanced query syntax. Examples: "status:active", "tag:urgent", "customer:email@example.com".

Example prompts

Show me all open Help Scout conversations
Search Help Scout for conversations from customer@example.com
Reply to Help Scout conversation #12345 saying we are looking into it
List all Help Scout mailboxes
Create a new Help Scout ticket for a billing inquiry

How it works

1. Install

One-click install from the Simtheory store.

2. Connect

Authorize access to your Help Scout account.

3. Use

Your AI can now interact with Help Scout.

Install

Log in if you already have an account.

Details

Version 1.0.0
Updated Apr 21, 2026
Category CRM
Publisher Help Scout Team

Features

Cloud hosted — no setup required
Secure authentication
Automatic updates
Works with all AI models

Ready to use Help Scout?

Sign up for Simtheory and install this MCP directly into your workspace.

Get Started